Mailchimp strives to create a culture that empowers a humble, creative, and independent workforce. We are passionate about our small business customers and believe that collaboration and creativity are powerful tools to help them make their dreams a reality. We believe that what makes us different makes us stronger. Building a more diverse, inclusive, and equitable organization is good for our teams, our customers, and our community.
We empower each other to bring unique perspectives and experiences to work, and we continually seek new ways to do so. We help our team members thrive in the Mailchimp of today and support them in building the Mailchimp of tomorrow.
We do this in a number of ways—through leadership development programs, learning resources, and enriching experiences both in and out of the office. With these resources, we work to establish a foundation of consistency and equity to build on so we can continue to adapt, experiment, embrace failure, and create value.
Our Mailchimp Speaker Series is a cornerstone of our company culture, and has been an ever-evolving employee program for the last decade. Since day 1, we've used this as an opportunity to challenge and inspire our employees by inviting people in who are creative, interesting, and thought provoking. We believe in the power of creativity to help people sharpen their talents and build the critical life skills to help them thrive.
Nov 9, , am EST. Nov 8, , pm EST. Nov 8, , am EST. Nov 2, , am EDT. Edit Story. Sep 13, , pm EDT. Kenrick Cai Forbes Staff. E-commerce businesses account for about a fifth of MailChimp's customers, distantly followed by nonprofits and educational organizations. John Foreman, a company veteran who's now its vice president of product management, says that MailChimp's typical business customer "has a company of maybe eight employees, no marketing team, and their budget is their checkbook.
They're asking, 'I just quit my day job. How do I make this work? Cheaply and simply. Ease of use is MailChimp's calling card, and the service is free at first. As long as you're trying to email only up to 1, people at once, MailChimp won't charge you. A little over a year ago, Amanda Brinkman was working at an arts-related nonprofit and dabbling in T-shirt design on the side, when she watched one of the presidential debates. After Donald Trump interjected that Hillary Clinton was "such a nasty woman," Brinkman whipped up a pink-hearted "Nasty Woman" T-shirt design and posted it for sale online, promising to donate half of the proceeds to Planned Parenthood.
As her business has grown, Brinkman says that email--even more than social media channels--has been her "most effective and direct marketing. Some founders of more established businesses complain that MailChimp's software is difficult to customize for more advanced design, and express incredulity that the company still doesn't provide telephone-based customer service: "I spend a lot of money with them, and I don't even get an account rep?
Still, she acknowledges, it would be more expensive to switch to a MailChimp competitor like Sailthru or Constant Contact--and a huge headache to migrate hundreds of thousands of email addresses to a new service.
MailChimp won't disclose its customer-retention rate, so it's unclear how many of those 14, daily new customers are sticking around. But Chestnut seems uninterested in building out services for bigger customers. Instead, MailChimp is expanding by offering more marketing services to its existing universe of small businesses. After two years spent working on this project, in MailChimp unveiled partnerships with Facebook, Instagram, and Google. The way they'll work: If you're already sending out emails using MailChimp and you want to buy a Facebook ad or Google retargeting ad, now you can do so within your existing MailChimp software, using the contacts or images or text you've already uploaded for your email newsletter.
You won't pay MailChimp anything more for the service--and Chestnut won't take a cut from the tech giants, either. That means Facebook and Google "have no leverage on us," Chestnut says. As its customers' reach expands, so does MailChimp's. The company isn't stopping there. At presstime, MailChimp was readying to launch landing pages, essentially stripped-down webpages that you can build within its software, to promote your business.
It's planning a platform that will put a small-business spin on the enterprise-sales software Salesforce is known for. And MailChimp, which sends more than a billion virtual messages a day, is even testing a service that will let you ship postcards around the world. Yes, old-school direct mail, sent to the homes of people who shopped at your online store and perhaps left something behind in their digital shopping cart.
Might that seem a little bit creepy and intrusive? He's paying more attention to his health, which he says he sacrificed for the business for years; after surveying the heavy meat and cream sauces on the menu of a local Italian joint, he quietly announces that he's recently switched to "a plant-based diet.
The next morning, Chestnut regrets the loaded language. He's not, he wants to clarify, "a real sadomasochist," he says. I love when there's a problem to solve. I love it when my brows are furrowed. Still, his attraction to suffering, however figurative these days, reflects an upbringing that had its share of real pain and alienation for one of the few children of a Thai Buddhist to grow up in the small town of Hephzibah, Georgia population 3, The couple eventually moved stateside, bringing with them two of Ben's mother's four children from a previous marriage; her ex-husband kept the other two in Thailand.
Ben reconnected with his distant half-brother as a teenager, over MSN Messenger; now that branch of the family runs a business that supplies some of the knitted monkey hats that MailChimp routinely gives to employees.
In Georgia, Chestnut's father taught on base at Fort Gordon and his mother set up a hair salon in the family kitchen. That business inspired both Ben and one of his sisters, who eventually tried to set up her own salon with some partners. The partnership faltered, the business failed, and Ben's sister eventually had to declare personal bankruptcy--in the s, when that could mean a lifelong stigma. Growing up in such an environment shaped Chestnut, but so did growing up Asian at his mostly white school, where he was bullied for looking different.
Karate brought him more than self-defense; it was through karate, during high school, that he met a fellow student named Teresa Urch, who would eventually become his wife. After studying design at the Georgia Institute of Technology, Chestnut went to work for the Cox media group in Atlanta in the late '90s, and wound up working on an early MP3 service there.
Needing to hire a coder, Chestnut asked friends for recommendations. Dan Kurzius, a lapsed DJ then working in real estate, thought it was a music-related job--and didn't immediately admit that he programmed DJ sets, not computers.
He taught himself how to code, and went on to become Chestnut's tech and real estate partner. He's also Chestnut's "human whisperer.
Like Chestnut, Kurzius grew up in a struggling small-business family; his father ran a bakery-deli in Albuquerque that was eventually forced out of business by big bakery chains.
Kurzius blames the stress of that failure for causing his father's fatal heart attack a few years later, when the MailChimp co-founder was If you remember what MP3s are, you won't be shocked to hear that the Cox business didn't prosper. After getting laid off in , Chestnut started Rocket Science Group, a company originally focused on web design, and later teamed up with Kurzius and one of Chestnut's college friends, a tech guy named Mark Armstrong.
Initially, they focused on selling to tech companies.
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